Return Policy

Last Updated: October 23, 2026

1. Overview

At Pet Kingdom, we aim to provide a clear and reliable booking experience for our online pet consultation and training services.

This Refund Policy explains how customers can request a refund, the applicable deadline, how long processing takes, and the method used to issue approved refunds.

By purchasing a service through our website, you acknowledge this policy, subject to any mandatory rights available under applicable law.

2. Refund Request Period

Customers may submit a refund request within two (2) calendar days of the original purchase or scheduled consultation, whichever occurs first.

Requests submitted after this period may not qualify for a refund, except where required by applicable law or where we determine that an exception is appropriate.

To avoid delays, please submit your request as soon as possible.

3. How to Request a Refund

To request a refund, contact our customer support team using the contact details provided on our website.

Please include the following information:

• Your full name.

• The email address used for the booking.

• Your booking or order reference number.

• The name of the service purchased.

• The date of purchase or scheduled consultation.

• A brief explanation of your refund request.

We may request additional information reasonably necessary to verify your booking and assess your request.

Submitting a request does not automatically mean that it has been approved.

4. Refund Processing Time

Once a refund request has been reviewed and approved, please allow up to four (4) business days for processing.

The processing period begins when we approve the request. We will notify you when your gift card has been issued or when further information is required.

Business days exclude weekends and applicable public holidays.

5. Refund Method: Gift Cards Only

All approved refunds are issued exclusively through gift cards, rather than cash, bank transfers, or refunds to the original payment method, except where another method is required by applicable law.

The gift card will be issued for the approved refund amount and delivered electronically to the email address associated with your booking or another verified email address provided by you.

Gift cards may be used toward eligible services offered on our website, subject to the terms communicated when the gift card is issued.

Any applicable expiration date, usage restrictions, transferability conditions, and redemption requirements will be disclosed with the gift card.

Where required by applicable law, mandatory refund rights will take precedence over this gift-card-only policy.

6. Cancellations and Missed Appointments

If you need to cancel or change your appointment, please contact us as early as possible.

Refund eligibility for cancellations, missed appointments, or late arrivals will be assessed according to this policy, the conditions disclosed during booking, and applicable law.

Failure to attend a scheduled consultation without prior notice may affect eligibility for a refund, unless otherwise required by law or approved by our support team.

7. Technical Issues and Service Interruptions

If a consultation cannot proceed because of a technical problem on our side, or because we are unable to provide the booked service, please contact our support team.

We will review the circumstances and may offer rescheduling, a gift-card refund, or another appropriate remedy, subject to applicable law.

If a problem occurs with a third-party platform such as Google Meet or Zoom, we will assess whether the appointment can reasonably be completed or rescheduled.

Customers are encouraged to contact us promptly when technical problems prevent them from attending or completing a session.

8. Non-Refundable Circumstances

Subject to applicable law, a refund may be declined where:

• The request is submitted outside the permitted two-day period.

• The consultation has been completed and the request does not qualify under the applicable refund conditions.

• The customer fails to attend the appointment without an eligible reason.

• The request does not relate to an eligible purchase or cannot be verified.

These conditions do not limit any mandatory statutory refund or cancellation rights.

9. Duplicate Payments and Billing Errors

If you believe you have been charged more than once for the same booking or have identified a billing error, contact our support team with your transaction details.

We will investigate the issue and arrange an appropriate correction or remedy where warranted, in accordance with applicable law.

10. Contact Us

For refund requests or questions about this policy, please contact us

Please include your booking reference number in all refund-related communications to help us process your request efficiently.