How Pet Kingdom handles your information

This page explains what personal and pet information we collect, how we protect it, and the choices you have over your data.

Last Updated: October 23, 2026

1. Introduction

Welcome to Pet Kingdom. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, book an online consultation, purchase a service, or communicate with us.

By using our website and services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

Full name.
Email address.
Phone number, if provided.
Account login and profile information.
Billing and transaction details.

2.2 Pet Information

To help our consultants provide relevant guidance, we may collect:

Pet name, species, breed, age, and relevant characteristics.
Information about your pet’s health, behavior, training needs, and history.
Photographs, videos, or documents you voluntarily submit.
Other information relevant to your booked consultation.

2.3 Booking and Communication Information

We may collect appointment dates, consultation preferences, booking history, customer support messages, and other communications related to our services.

2.4 Technical Information

When you use our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and website usage data through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Create and manage user accounts.
Process bookings and payments.
Arrange and deliver online consultations.
Share necessary appointment information with the relevant consultant.
Send booking confirmations, reminders, meeting links, and service updates.
Respond to questions and provide customer support.
Improve our website, services, and user experience.
Detect fraud, prevent misuse, and maintain website security.
Meet applicable legal and regulatory obligations.

We will not use your personal information for unrelated purposes without an appropriate legal basis or consent where required by law.

4. Online Consultations and Third-Party Platforms

Our consultations are conducted online through third-party video conferencing platforms, such as Google Meet or Zoom, or through other platforms specified at the time of booking.

To facilitate your appointment, we may share the necessary information with your assigned consultant and the selected meeting platform.

Your use of these third-party platforms may also be subject to their own privacy policies and terms of service. We do not control the independent privacy practices of third-party providers.

We do not intentionally record consultations unless recording is necessary for a disclosed purpose and the appropriate notice and consent have been obtained.

5. Sharing Your Information

We may share relevant information with:

Consultants and professionals responsible for delivering your booked service.
Payment processors and service providers who help operate our website.
Video conferencing providers used to conduct consultations.
Hosting, security, analytics, and customer support providers.
Government authorities or other parties when required by applicable law.

We do not sell your personal information to third parties.

We limit information sharing to what is reasonably necessary for the relevant purpose, subject to applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, analyze website performance, improve security, and support essential website functionality.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will obtain consent before using non-essential cookies.

7. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce our agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type and sensitivity of the information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain information in a portable format.

To exercise any applicable rights, please contact us using the contact details provided below.

10. Children’s Privacy

Our website is intended for individuals who are legally able to enter into binding agreements. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Website: https://pettkingdom.com/contact
Email: info@pettkingdom.com
Business Name: Pet Kingdom ltd.